In case a technical assistance service is needed on your fireplace, stove, boiler or insert, please contact the closest authorised Technical Assistance Center.
The technician contacted will register the following data:
- Last name and name
- Telephone and/or mobile
- Appliance model
- Purchase date
- Series number
- Problem or malfunctioning observed (as many details as possible)
For the areas without a C.A.T please contact the Company and ask for the Technical Assistance Service (S.A.T) or send an e-mail to the address firstname.lastname@example.org giving the all above mentioned data.